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Pet Taxi and Transportation

  • How much notice do I need to provide in order to reserve pet taxi services?
  • In what kind of vehicle will my pet travel?
  • Are crates, carriers, or kennels provided?
  • Will my pet travel with other pets?
  • Can I travel in the pet taxi with my pet?
  • I won’t be home when you pick up my pet.  Now what?
  • How does a round trip service to the vet work?
  • My pet has luggage.  Can it ride along?
  • How do I pay?  Do you accept gratuity?

Flying FAQs

  • How do I prepare my pet to fly in an airplane?
  • Isn’t the sky really cold…will my pet freeze?
  • My pet needs to fly across country on a different day than I travel.  How can you help me?
  • My dog or cat has a “smooshed” face.  Can a snub-nose pet fly?
  • My dog is huge.  What do I do?
  • My pet is very small.  What do I do?

Pet Taxi and Transportation

How much notice do I need to provide in order to reserve pet taxi services?

Our goal is to be highly responsive.  We can usually be available with just one or two hours notice.


If your situation requires a pet taxi right now, call us to confirm we’re available for immediate dispatch to your location.

In what kind of vehicle will my pet travel?
All pets travel in temperature controlled, non-smoking vehicles.  Our fleet includes a low-ride hatchback, Subaru wagon, and passenger van.  For your pets comfort, we play only OPB and Sounds of Nature on the stereo.

Are crates, carriers, or kennels provided?
Cats and toy breed dogs must travel in a crate or carrier. We keep carriers in stock for purchase or rent for cats and small breed dogs.  For larger dogs, kennels are not required or provided for ground transportation. You may provide a kennel if you wish or your pet can ride freely inside as any passenger would.  Vehicles have a barrier separating pets from driver.

For details on crate requirements for airport transportation, please see our Flying FAQs page below.

Will my pet travel with other pets?
Crated pets from different households will sometimes travel together, but usually cab rides are private.

Can I travel in the pet taxi with my pet?
In some cases, you can ride along duty-free.  In most situations, the driver is also the handler of your pet.

I won’t be home when you pick up my pet.  Now what?

We are licensed and bonded.  Thousands of families entrust us with their house-key, alarm code, gate key, and other access information so we can offer comprehensive service while you tend to other matters.


How does a round trip service to the vet work?

Round trip taxi service to a vet means we pick up the pet at one location, transport and accompany your pet to their medical appointment, and then taxi the pet back to your location.  The fee includes mileage and time.  Visit our Pet Taxi page for fee information.


My pet has luggage.  Can it ride along?
Of course!  Leashes, food, blankets, toys, paperwork, and other objects are common travel items that we can deliver along with the pet to the travel destination.

How do I pay?  Do you accept gratuity?
We accept all major credit cards.  We also accept cash.  We love doing a great job.  If we’ve met or exceeded your expectations, gratuity makes us bark, howl, and wag our tails.

How do I prepare my pet to fly in an airplane?
Nearly all major airlines provide air transportation for pets in need of relocation.  Sometimes, the list of requirements for flying can seem a bit daunting.  Critter Car works closely with airlines, Portland International Airport, and local vets to ensure your pet meets all requirements and has the proper documentation to fly.  Call us and like a travel agent for your pet, we will make sure your pet is ready to fly.

Flying FAQs

Isn’t the sky really cold…will my pet freeze?
We only use airlines that fly pets in climate controlled environments much the same as what you have on a plane when you travel.

My pet needs to fly across country on a different day than I travel.  How can you help me?
We have you covered.  We have relationships with major airlines that transport pets and with local boarding facilities.  We can make all arrangements related to your pet’s travel with the airline, and can coordinate high-quality boarding for your pet leading up to the date of departure.  We can then transport your pet to the airport at the scheduled time.  We can obtain all medical certificates by transporting and accompanying the pet to a vet visit, or by scheduling mobile vet services to meet at your home or at the boarding location.  We can do all this while you drive or fly to your destination.  Coordination fees apply.

My dog or cat has a “smooshed” face.  Can a snub-nose pet fly?
Bulldogs, Boston Terriers, Lhasa Apsos, Shih Tzus, Pugs, Boxers, and Mastiffs, as well as Himalayan, Persian and Burmese cats are among those breeds we’ve safely flown around the Globe.

My dog is huge.  What do I do?
A ground transportation plan customized to your situation is likely the best option.  If you’re traveling Seattle, L.A., Houston, or Atlanta, then a custom-built kennel for large pets can be special ordered.

My pet is very small.  What do I do?
Very tiny pets are welcome to fly.

FAQs